Shipping policy

 

At Luxcoeur, we are dedicated to ensuring your order is delivered on time and without complications. Please review our shipping policies below for more information.

Order Processing Time

All orders are processed within 1–3 business days from the date they are placed. This processing time excludes weekends and public holidays. After processing, your order will be prepared for shipment.

Shipping Time

Orders are shipped internationally, with delivery times typically ranging from 5–115 business days. Please note that delays may occur due to customs processing or other unforeseen factors.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and the size/weight of the items in your order.

Customs and Import Taxes

For international shipments, customs duties, import taxes, and any additional charges imposed by your country are the buyer’s responsibility. Luxcoeur is not liable for delays caused by customs processing.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking details. Please allow 24–48 hours for the carrier to update the tracking information.

Lost or Delayed Packages

While we strive to meet estimated delivery times, delays may occasionally occur due to unforeseen circumstances. If your package is significantly delayed or lost, please contact our customer service team, and we will do our best to assist you.

For any inquiries, please reach out to us at contact@luxcoeur.com

 email once your order has been dispatched.

Delivery Times

We ship worldwide. Estimated delivery times are as follows:

  • Standard delivery: 5 to 25 business days, depending on your location and local postal service

Please note that delivery times are estimates and may vary due to customs clearance, postal delays, or other circumstances beyond our control.

Shipping Costs

We offer complimentary worldwide shipping on every order. No minimum purchase required.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email. You can use this number to track your shipment at any time through our Track My Order page.

Customs & Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Lost or Delayed Orders

If your order has not arrived within 30 business days of the dispatch date, please contact us at contact@luxcoeur.com. We will investigate the issue and work to resolve it as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping address is correct at the time of purchase. Luxcoeur is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at contact@luxcoeur.com. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been processed.

Contact

For any questions regarding your shipment, please contact us at contact@luxcoeur.com. We respond to all inquiries within 3 business days.