Refund Policy
Return & Exchange Policy
At Luxcoeur, we are committed to providing a seamless exchange and return process for our customers. This policy is in accordance with EU consumer protection laws to ensure that our customers are satisfied with their purchases.
1. Right of Withdrawal
Under EU law, customers have the right to withdraw from a purchase within 14 days of receiving the product without providing any reason. This right applies to most products, with some exceptions (e.g., personalized items or sealed products that have been opened).
2. Conditions for Returns and Exchanges
To be eligible for a return or exchange:
- The product must be unused, unworn, and in its original packaging.
- The product must be returned within 14 days from the date of receipt.
- The customer is responsible for the return shipping costs unless the product is defective or incorrect.
3. Process for Returns
Contact Us: Send an email to contact@luxcoeur.com with your order number and reason for return.
Return Instructions: After reviewing your request, we will send you instructions on how to return the product.
Return Shipment: Ship the item back to the provided return address. You are responsible for shipping costs unless the return is due to an error on our part.
Inspection: Once we receive the returned item, we will inspect it within 5 business days.
4. Process for Exchanges
Contact Us: Email contact@luxcoeur.com with your order number and the details of the item you'd like to exchange.
Return the Original Item: Follow the same return process outlined above.
Shipping the Exchange: We will ship the replacement item once the returned item has been received and inspected. Exchange shipping may be subject to additional costs.
5. Refund Process
- Refund Method: Refunds are issued to the original payment method.
- Processing Time: Refunds may take up to 14 business days to reflect in your account.
6. Non-returnable Items
- Personalized or custom-made products.
- Sealed items that have been opened (e.g., hygiene products or intimate apparel).
7. Damaged or Defective Products
Contact Us Immediately: Email contact@luxcoeur.com within 14 days of receiving a damaged product.
Return or Exchange: We will offer a return or exchange at no additional cost to you.
Inspection: We may require photos of the damage before processing the return.
Want to cancel your order?
Submit your withdrawal request below. You will receive an email confirmation immediately.
Please confirm your withdrawal request: